Frequently Asked Questions
Everything you need to know about Purple Brand denim and essentials.
How should I care for my Purple Brand denim?
To maintain the unique washes and hand-finished details, we recommend machine washing inside out with cold water and hanging to dry. Avoid tumble drying as high heat can damage the elastane and custom hardware.
What is your return policy?
We offer returns on unworn, unwashed items with all original tags attached within 30 days of purchase. Please note that items marked as final sale are not eligible for return or exchange.
How long does shipping take?
Standard domestic orders typically process within 1-2 business days and arrive within 3-5 business days. International shipping times vary by destination and usually range from 7-14 business days.
Are your jeans true to size?
Most of our styles are designed with a slim-tapered fit. If you prefer a more relaxed look or are between sizes, we recommend sizing up. Please refer to the specific size guide on each product page for exact measurements.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.